ORDER FULFILMENT
Orders are processed and fulfilled daily with the exception of weekends and public holidays.
Orders are shipped within 5 days. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
Orders may rarely not ship within 5 days due to stock issues, lack of order information, billing delays, order verification process, or custom products.


DELIVERY TIME
Free Shipping: 15-25 Business Days
Insured Standard Shipping: 10-15 Business Days
Find out more about delivery to a specific country by contacting us via live chat on our Facebook page, or by email at info@jenary.co.
Please note that orders might get delayed for the following reasons:
- Billing and shipping address discrepancy
- Peak sale season
- Order is pending payment approval and verification
- A product is currently out of stock
- An product which requires customization.
- An order is shipped to a remote country.

HASSLE-FREE RETURNS
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from receipt. Alternatively we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.


Notes:
- For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time.
- Delivery fees such as DHL Express fees are not eligible for refunds.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
To begin a return please visit the returns page.
Learn more on our FAQ page.