Yes we do. Most of our items are available and ready to be shipped to over 150 countries worldwide.
Orders are shipped within 5 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order. Please note that there might be a minor delay in product arrival due to the global COVID-19 pandemic. However, order fulfillment and shipping will be processed normally. The majority of orders arrive within 10-25 business days.
You can track your order on the order tracking page or use the free postal international tracking tool 17Track.net.
If more than 20 business days have passed from the date you received the shipping confirmation, your order might have been delayed for one of the following reasons:
In order to provide the best prices and flexible international shipping options all orders are shipped directly from our warehouses in Europe, the USA, and Asia using a range of International couriers. Please expect your items to be shipped separately (if you order
more than one item) as different factories specialize in different areas of manufacturing.
Questions? Please contact us at email@example.com and we'll get back to you within 24 hours.
JENARY is based in Florida, USA. In order to provide the best prices and flexible international shipping options all orders are shipped directly from our warehouses in Europe, the USA and Asia, using a range of International based couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
We are not responsible for any packages returned to us as refused, unclaimed,
undeliverable, or because of incorrect or insufficient address was provided or because of refusal to pay import taxes. Requests for refunds for unclaimed items are subject to a 30% restocking fee. You may also ask for the package to be reshipped out to you for a $20 USD re-delivery fee to cover postage costs for Standard Shipping or equivalent fee to cover the initial Express Shipping Costs if the order is reshipped again to the customer.
In case you did not receive your item, you have the right to request a refund or
re-shipment within 90 days of placing the order. Orders that fall outside the 90 day
period are not eligible for refunds or re-shipments.
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen, JENARY is not responsible for any custom charges made in the country of destination.
JENARY covers a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare case a parcel is marked as delivered by the courier, but you have yet to receive it - JENARY cannot not cover the costs of reshipping the order. This only applies if the tracking details state that a delivery was made to the recipient's address (or area). In most instances, it's found that the delivery was made, but left in an unexpected location at a recipient's address or left with a family member, roommate or neighbor. Recipients should reach out to the courier or local post office, provide them with the tracking number received via email and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch." If you find yourself in this situation please email us at firstname.lastname@example.org and our support team will assist you as soon as possible.
Sure. Just use the new address when checking out.
Yes. In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively we can issue you a store credit to place another order.
In the rare case you receive a faulty product or the product was shipped in a different size than the one ordered, JENARY will support the return costs. If you choose to return an item for other reason than that, the return costs will be supported by the customer.
Yes, you may request order cancellation within 24 hours of purchase. Please note: if your item has been already shipped cancellation will not be available.